Trident Creative Labs

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BPO Services

BPO services offer scalability and flexibility to businesses. As business requirements fluctuate, organizations can easily adjust the level of outsourcing to match their needs. As a BPO service provider, TCL offers clients the facility to rapidly scale their operations, allowing their business to adapt to market changes efficiently.

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BPO Services

Business Process Outsourcing (BPO) services refer to the practice of contracting specific business processes or tasks to a third-party service provider. These services encompass a wide range of business activities, including customer support like outbound and inbound services. TCL provides the flexibility to clients to opt for customization of their BPO services based on their specific company needs.
 

Outbound call services

TCL organizes talented resources to initiate outbound services. In this service, call center agents proactively initiate calls to customers or prospects. These services are primarily focused on making outbound calls to achieve specific objectives, such as sales, lead generation, market research, customer surveys, appointment setting, and fundraising. A comprehensive breakdown of our outbound services is listed below –

  • B2B Appointment scheduling Services
  • Customer Satisfaction Surveys
  • Third Party Verification Services
  • Debt Collection Services
  • Customer Loyalty Programs
  • Subscription Renewal Services
  • Customer Retention Services
  • Data Validation Services
  • Service Satisfaction Follow-ups
  • Healthcare BPO Services
  • Subscription Services
  • B2C Appointment Scheduling

Inbound Call Services

TCL organizes talented resources to initiate outbound services. In these services, call center agents handle incoming calls from customers or prospects. These services are focused on providing customer support, addressing inquiries, resolving issues, and delivering a positive customer experience. A comprehensive breakdown of our inbound services is listed below –

  • Reservation Booking Services
  • Claims Processing Services
  • Order Taking / Entry Services
  • Product information services
  • Billing Queries Services
  • Inquiry Handling Services
  • Healthcare BPO Services
  • Omnichannel Contact Center Services
  • After-hours Call Center Services
  • Real Time Inventory Status Services
  • Insurance Claims Processing Services
  • New Customer Application Status Services
  • Customer Service Outsourcing
  • Product Technical Support
  • IT Help Desk Support
  • Billing & Payment Support
  • Warranty Support
  • Order Management Support
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